Shipping policy
Shipping Policy
We want your order to reach you quickly and safely. Here's everything you need to know about how we ship.
Where we ship
We currently ship to addresses within the United Kingdom only.
Dispatch times
- Orders placed before [2pm] on a working day (Monday to Friday) are dispatched the same day.
- Orders placed after [2pm], at weekends or on bank holidays are dispatched the next working day.
Delivery options and costs
| Service | Delivery time | Cost |
|---|---|---|
| Standard tracked delivery | [2–4] working days after dispatch | [£X.XX] |
| Orders over [£XX] | [2–4] working days after dispatch | Free |
Your estimated delivery date is shown on each product page and in your order confirmation email.
Order tracking
Every order is sent with tracking. As soon as your order is dispatched, we'll email you a tracking link so you can follow your parcel.
Delays and missing parcels
Delivery times are estimates and can occasionally be affected by courier delays, bad weather or busy periods.
If your order hasn't arrived within [5] working days of the estimated delivery date, please contact us with your order number and we'll look into it straight away.
Incorrect or incomplete address
Please check your delivery address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can only change the address before your order is dispatched.
Damaged items
If your order arrives damaged, please contact us within [48 hours] of delivery with your order number and a photo of the item and packaging, and we'll put it right.
Returns
For information on returning an item, please see our Refund Policy.
Contact us
Questions about delivery? Email us at [your email] or use our contact page. We reply within one working day, Monday to Friday.